Refund & Payment Policy

PAYMENTS

We are committed to delivering high-quality, custom-designed products to our clients needs. Due to the personalized nature of our services, our refund policy is designed to ensure transparency and fairness for both parties.

Deposits and Payments:

  • Wholesale Deposit: A non-refundable deposit is required to begin work on wholesale ONLY. This deposit covers the initial stages of the project, such as planning and design concepts. The deposit amount is typically 50% of the total project cost. As work progresses, we will issue additional invoices based on agreed milestones. These payments are due as outlined in the project agreement. Any work completed before payment will be billed accordingly.

  • Payments:  All sales are FINAL. We do not accept returns or exchanges. We are not responsible for lost and or stolen packages due to incorrect shipping addresses entered at checkout.

Refunds and Cancellations:

  • After Payment, but Before Project Completion: If you choose to cancel the project after work has begun, you will be responsible for payment for all work completed up until the cancellation point. Refunds for the remaining balance will not be issued. 

  • Completed Work: Once the item is finalized, delivered, and/or launched, no refunds will be issued. If changes or additional work are requested after being completed, these will be billed separately.

  • Dissatisfaction or Disputes: If you are dissatisfied with the work during the design or development phases, we will work with you to address concerns and revise as needed. If after reasonable attempts at revisions and you still feel the work does not meet the agreed-upon specifications, a partial refund may be considered, depending on the status of the project.

Final Delivery: Once the item/s are delivered, and you have approved the final version, no further refunds will be issued. If the item/s is damaged, defective, or incorrect please use our contact page. The customer will have 48 hours after the order was delivered in order to contact us regarding an issue with their order.

Limitations and Exclusions: Refunds are not available for the following:

  • Delays caused by third-party services (e.g., hosting issues, payment gateways).
  • Changes requested after project completion.
  • Any work that has already been delivered and accepted.

Refund Process: If you believe you are eligible for a refund, please contact us within 2 business days of receiving the final deliverables. Refund requests will be reviewed and processed within 7-14 business days.

Communication and Expectations: We encourage open communication throughout the project. If you have concerns or would like to request revisions, please notify us promptly. Clear, ongoing communication will ensure the project meets your expectations.